On this call the customer said the washing machine ( Maytag MAVT754EWW ) would fill up with water but it would not spin or agitate. She also said that when it stopped working she could smell something burning. I get there and want to hear what the washer sounds like so I turn it on, and it works. I let it run for a few minutes and even added a load of laundry to see what it would do. I popped open the lid and could smell a burning smell. The motor was getting hot. It never did shut off on me but my guess is that it got hot and the thermal protection shut it down. I explained this to the customer. She is going to use it until it goes completely and purchase a new one.