Appliance Magic

"Meet the Family Behind Appliance Magic: Our Story and Values"

ABOUT US

Welcome to Appliance Magic! We are a family-owned and operated business, providing in-home appliance repair services to our local community since 2011. As of 2023 we have extended our services to include heating & air conditioning service and repair. Jason Kirksey and his wife Denise Kirksey own the company and bring a wealth of experience and expertise to the table.

Denise has over 30 years of experience in the appliance repair business, while Jason has over 25 years of experience as an electrician, 18 years in appliance repair, and 15 years in HVAC.

Our service technicians also possess extensive knowledge and have accumulated years of experience. We are lucky to have a team that upholds the same high standards and expectations as we do ourselves. Our technicians undergo thorough vetting and are among the best in the industry.

At Appliance Magic, we take pride in our strong values and commitment to doing what’s right. We aim to be well-respected in the local community and work hard every day to earn that respect. As a small, local business, we prioritize personalized service and top-quality repairs for our customers. Thank you for considering Appliance Magic for all your appliance repair and HVAC needs!

OUR BELIEFS & STANDARDS

About Us

Integrity

Integrity is a core value of our company as we believe it’s crucial for building strong and long-lasting relationships with our customers. We believe in conducting our business with honesty, transparency, and ethical behavior. We prioritize doing what’s right for our customers, even if it means taking a loss, because we believe that integrity is essential to our success and the satisfaction of our customers. Our commitment to integrity helps us earn trust and respect from our customers, which is fundamental to our business’s growth and reputation.
About Us

Excellence

Excellence in service is critical to our company’s success as it’s the cornerstone of our reputation and the driving force behind our growth. Our commitment to excellence is reflected in every aspect of our business, from the quality of our repairs to the professionalism of our technicians and staff. We believe that providing excellent service means going above and beyond for our customers and consistently exceeding their expectations. It’s a mindset that requires continuous improvement, attention to detail, and a genuine passion for what we do. By striving for excellence in everything we do, we can build long-lasting relationships with our customers, earn their trust and loyalty, and establish ourselves as a leader in the industry.
About Us

Teamwork

Teamwork is essential to our business as it enables us to achieve our goals effectively and efficiently. Our technicians and staff work closely together to provide our customers with top-quality service and repairs. By working collaboratively, we can leverage our collective knowledge, skills, and experience to tackle complex problems and find innovative solutions. Teamwork also helps us build a supportive and positive work environment where everyone feels valued, respected, and motivated to do their best. Our commitment to teamwork ensures that we can consistently deliver excellent service to our customers while fostering a culture of growth and development for our employees.
About Us

Respect

Respect towards the customer is absolutely essential for our company. Our success depends on the satisfaction of our customers, and treating them with respect is a fundamental part of achieving this goal. By respecting our customers, we show them that we value their opinions, needs, and concerns. This can lead to increased loyalty, positive word-of-mouth recommendations, and repeat business. Additionally, respectful customer service can help to diffuse potentially difficult situations and maintain a positive reputation for our company. Overall, we understand that respect towards the customer is not only the right thing to do, but it is also crucial for our company’s continued success. We strive to provide exceptional customer service and treat each customer with the respect they deserve.
About Us

Knowledge

Knowledge is a key component of any successful company. At our organization, we understand that knowledge is power, and having a deep understanding of our industry, competitors, and customers is critical to making informed decisions and staying ahead of the curve. By continually expanding our knowledge base, we can identify new opportunities for growth, anticipate market changes, and adapt to new trends and technologies. Additionally, having knowledgeable employees allows us to provide exceptional customer service, answer questions and concerns, and offer valuable insights and solutions to our clients. Overall, we recognize that knowledge is essential for our company’s continued success and strive to foster a culture of continuous learning and development among our employees.
About Us

Relationships

Building strong customer relationships is crucial for any successful business. At our company, we understand that customers are the lifeblood of our organization, and fostering positive relationships with them is essential to our success. By building strong relationships with our customers, we create a sense of trust and loyalty that can lead to repeat business, positive reviews, and referrals to other potential customers. Additionally, listening to and addressing our customers’ needs and concerns can help us improve our products and services, and tailor our offerings to meet their specific requirements. Ultimately, a positive customer relationship can lead to increased revenue, improved brand reputation, and a competitive advantage in the marketplace. We strive to prioritize building strong customer relationships by providing exceptional service, offering personalized solutions, and continually engaging with our customers to understand their evolving needs and preferences.

PROUDLY SERVING OUR COMMUNITY SINCE 2011

Scroll to Top